Delivery Information

Standard Delivery £4.95 (UK Only)

For all orders under £50. Your order will be sent by Interlink, with estimated delivery within 2-3 working days.

Free Delivery (UK Only)

For all orders over £50 we offer Free Delivery. Your order will be sent by Interlink, with estimated delivery within 2-3 working days.

Special Delivery £10.00 (Guaranteed Next Working Day)

Special Delivery orders must be placed on our website before 10am, Monday – Thursday or via telephone. Please note that Interlink requires a signature for Special Delivery packages. Subject to stock availablity.

We always make a big effort to send orders out quickly. However, at busy times, please allow up to seven working days for your parcel to arrive. You will receive an email once your order has been dispatched.

Once an order has been dispatched, it cannot be cancelled.  You will need to return the order to us and then we can refund you the order value excluding delivery.


International Delivery

We are always looking for new places to ship to. If your country is not listed in the checkout menu please email info@brigdens.com and we will try to address the issue. Prices will vary depending on the shipping destination.


Returns

Most goods can be exchanged or refunded by simply returning the goods to our postal address within 14 days of dispatch and/or contacting us at info@brigdens.com or 01332 344612. We reserve the right to refuse a refund at any time. Refusal may occur due to one or more of the following:

  • The item is underwear or cosmetics (such as fragrances).
  • The item is damaged or worn/used.
  • The item is received at our depot after 14 days of original dispatch.

We would always recommend using recorded delivery service as proof of delivery. Proof of posting is not proof of delivery and all goods remain the responsibility of the customer until they are returned and received by Brigdens. Once the item has arrived back at our store please allow up to 5 working days for the order to be processed and an exchange or refund issued.


This policy does not affect your statutory rights.


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